FAQ
Questions, answered.
How fast does the text go out after a missed call?+
Within seconds. The moment a call goes unanswered, CatchACall.ai sends a friendly text so the caller hears from you before they dial the next business on Google.
Do I need any tech setup on my end?+
No. We handle setup, configuration, carrier registration and ongoing compliance. Your team simply receives the captured leads and follows up.
What is A2P 10DLC, and why does it matter?+
A2P 10DLC is the US carrier registration system for businesses that send text messages. Without it, texts get filtered or blocked. We complete your brand and campaign registration before the first message is ever sent.
What information is collected from callers?+
Only the basics: name, phone number, email and what they're calling about. No sensitive health information, medical records or payment details are collected through the text conversation.
Can callers opt out of texts?+
Yes — always. Every conversation includes "Reply STOP to opt out," and opt-outs are honored immediately and automatically, in line with TCPA and carrier rules.
Is this suitable for healthcare practices?+
Yes. The system is designed with HIPAA considerations in mind and collects contact and scheduling details only — no protected health information. We recommend reviewing our practices with your compliance officer.
What happens after the 21-day pilot?+
We review the results together — how many calls were missed, how many leads were captured, and what that means for your revenue — then discuss ongoing options with no pressure.
Stop losing customers to voicemail.
Start catching every missed call in days — fully compliant from the very first text.